© 2014 Enphase Energy Inc. All rights reserved.
• You can now view System Performance in
Enlighten.
9
Build the Virtual Array in Enlighten
• Log in to Enlighten.
• Use Array Builder to create the virtual array using
the installation map as your reference.
• To see the Array Builder demo, go to
http://enphase.com/support/videos.
8
Check the Envoy’s Progress
An automatic device scan will detect the microinverters
when the DC and AC connections are completed and
the AC circuit is energised.
a. Check the Power Line Communications
• Check the number of bars shown on the Envoy
LCD (Level/Devices screen). If fewer than three bars
are shown, see Troubleshooting
c
.
[ ]
Level:
Devices: 25
b. Stop the Scan When All Devices are Detected
• Check that the Envoy LCD shows a complete device
count after about 30 minutes. If it does not, see
Troubleshooting
d
and
e
.
• Once all devices have been detected, disable the
Envoy’s device scan:
• Press and hold the Envoy menu button (on the
right side of the Envoy).
• Release the menu button when the LCD displays
Disable Device Scan.
Troubleshooting
Wi-Fi Connection Issue
If Wi-Fi connection fails, retry the connection steps as the
connection window may have timed out.
Remember that metal enclosures or obstructions impede
wireless communication.
If you remove the wireless adapter, wait 15 seconds before
reinserting it.
Internet Connection Issue
If, after 15 minutes, you see -Web instead of +Web, make
sure that the broadband router is operational. Check that
other devices at the site can access the Internet.
If the broadband router is operational, press and hold the
Envoy menu button. Release the button when the LCD
displays Get New IP Address. Wait for 5 minutes.
If this fails, unplug the Envoy, wait for 20 seconds, and
plug it back in. Wait 5 minutes for connection.
Power Line Communication Level is Low
If the number of bars is fewer than three as a result of a
communication check, relocate the Envoy to the AC outlet
closest to the AC mains. (You may also need to use power
line communication bridges if the AC mains is remote from
the router).
Device Detection Slow
If, after 30 minutes (longer for large installations), the
device count shown is lower than the number of microin-
verters installed, or if the number of bars is between zero
and two, relocate the Envoy to the power outlet closest to
the AC mains.
Device Detection Stalled
If the number of bars is three or more, but the Envoy has
not detected all of the installed microinverters within 30
minutes (longer for large installations), contact Enphase
Customer Support.
a
b
c
e
d
Enphase Energy Customer Support: support@enphaseenergy.com
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